Revocation explanation and model form for consumers
The right of withdrawal does not apply to telephone and / or internet contracts for the supply of goods, which have not been produced before and of which the production is an individual choice or destination is decisive by the user or which are clearly tailored to the personal need of the user.
Right of withdrawal
You have the right to dissolve this agreement within 14 days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third person designated by you, who is not the carrier / transporter, who last received the goods, respectively. had taken.
To exercise your right of withdrawal, you must inform us,
by means of a clear statement (e.g. a letter, or e-mail) about your decision to withdraw from the contract.
To maintain the right of withdrawal, it is sufficient that you send the notification about the application of the right of withdrawal before the end of the withdrawal period.
Consequences of the revocation
When you revoke this agreement, we will immediately send you all payments received from you, including shipping costs (excluding the additional costs, which are the result of a different shipping method than that prescribed by us (basic standard delivery). fourteen days will be refunded, after which the request for your revocation has been received by us.
For the refund, we use the same payment method that was chosen in the original transaction, or whether, in consultation with you, a different method was chosen, in no case will a refund be refunded because of this refund.
If the goods can normally be returned by post on account of their capacity, the following applies:
WE can refuse the refund until we have received the goods back, or you have provided us with proof of the return, on which you can prove that you have returned the goods, in any case, which is first offered to us. You have immediately returned the goods to us or returned them to us within fourteen days after notification that the goods are returning. The term is guaranteed if you send the goods to us within fourteen days. You are responsible for the costs of the return shipment.